Refund policy

 Cancellation, Return and Exchange Policy

PLEASE READ THIS CANCELLATION, RETURN AND EXCANGE POLICY CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE WEBSITE.

 

The domain name www.wishmycraft.com, an internet based portal, and wishmycraft, a mobile application, is owned and operated by J M Traders, a partnership firm duly registered  under the provisions of the partnership act (hereinafter, referred to as “jmt” or “We” or “Our” or “Us” or “partner" or "JMT"). The domain name and the mobile application are collectively referred to as “Website”.

The Website is a platform that facilitates the sale of various kinds of products and running of incentive scheme/s (hereinafter collectively referred to as “Services”) to various natural individual persons.

The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by jmt, from time to time (referred to as “You” or “Your” or “Yourself” or “Retail Customer” or “Customer” or "User" or "Users"), which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes and schemes.

Return and Exchange Policy

(1) The Website maintains a strict no return policy. Accordingly, the Company shall not accept any return requests from Users in respect of any Products that are sold and delivered.

(2) If you have received either a wrong product/s or damaged product/s in transit or if the expiry date in respect of any of the Product/s has already passed as on the date of delivery thereof, or there are any other defect/s in the Product/s , we can replace this with the exact same item. Goods can only be replaced if it is unused and intact with seal, and by providing proof of damage/ defect. Opened or used goods can’t be replaced.

(3) Please email us at customercare.wishmycraft@gmail.com within 12 hours of delivery if you want to apply for an replacement of product/s for reasons and conditions as specified in clause no: (2), stating your order number, date, invoice number and details of product/s for which you want replacement with reasons of replacement with relevant proof (photo or documentation) as seen necessary. Our customer care executive will contact you as soon as possible and will email you detailed instructions on how to replace your product.

 Cancellation

(1) Cancellations of order will be accepted within 12 hours of the order being placed. In case you need to cancel your order after the order is placed successfully, please write to us at customercare.wishmycraft@gmail.com with your order details.

(2) Users are requested to preview the order carefully before making payment. Levy of service charge with GST may be applicable for cancellation of confirmed order and will be collected from user during refund.

(3) Website reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met and in this case, user will be entitled to get full refund of order value paid.

(4) The company will ensure that any communication of cancellation of an order or any applicable refund (after deduction of applicable service charge + gst, if any) to the user will be made in reasonable time.